Shipping Policy

Delivery Area

Australia, Austria, Belgium,Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

Unfortunately, we do not ship to countries or regions outside of this list, including (but not limited to):

• All countries in Africa
• Most countries in South America and Central America (e.g. Brazil, Argentina, Chile, Mexico, Colombia, Peru)
• Eastern Europe not listed above (e.g. Hungary, Romania, Bulgaria, Slovakia, Croatia)
• Russia, Belarus, and Ukraine
• Middle East countries not listed (e.g. Saudi Arabia, Qatar, Kuwait, Oman, Turkey)
• South Asia (e.g. India, Pakistan, Bangladesh, Sri Lanka, Nepal)
• Mainland China, Taiwan Region, and Macau SAR
• Africa (e.g. South Africa, Egypt, Nigeria, Kenya)

We are continuously expanding our delivery network. Please check back later for new available destinations.

 

Shipping Options and Delivery Times:

All orders will be shipped within two business days.

Standard Shipping:

• Americas/Europe: 5–8 business days from regional hub dispatch.
• Asia/Oceania: 6–9 business days.

Shipping Rates:

• Free Shipping Threshold: Orders over $50 automatically qualify for free standard shipping.
• Standard Shipping:Orders $0–$50: $4.99 shipping fee.

 

Order Tracking and Notifications:

• Account Holders:
• Log In: Access your account using your registered email and password.
• Orders Section: Navigate to the "Orders" tab in your dashboard to view your recent orders and their statuses.
• Order Details: Select a specific order to see detailed information, including shipping status, tracking number (if available), and estimated delivery dates.
• Guest Checkout:
• Order Confirmation Email: If you checked out as a guest, refer to the order confirmation email, which contains a tracking link and status updates.

Shipping Promotions:

We periodically offer exclusive discounts on shipping for members, as well as reduced rates during holidays. Please check our website's promotions page for current offers.

Customs Duties & Import Taxes

We cover all customs duties and import taxes for international orders.
That means you will not be charged any additional customs or import fees upon delivery — the total price you pay at checkout already includes these costs.

However, any customs clearance procedures or handling fees are fully managed and paid by us, so you can enjoy a smooth and worry-free delivery experience.

Notes:

• All delivery timelines are estimates. Actual delivery may be delayed due to peak shipping periods or force majeure events.
• International orders may incur customs duties or import taxes, which are the recipient’s responsibility.
• For assistance, contact us via live chat on our website or email support@awakendust.com.